Shopping Help
What payment methods do you accept?
We accept all major credit cards, PayPal, and E-Transfer.
Is it safe to use my credit card on your site?
Yes, your safety is our top priority. Our website uses SSL encryption to ensure that all your personal and payment details are kept secure.
How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can call our customer service to track your order
Can I return or exchange an item?
Yes, we offer a 30-day return/exchange policy. Please check our Return & Exchange policy page for detailed information.
How long does delivery take?
Standard delivery typically takes between 2-14 days. For more delivery options, visit our Shipping & Delivery section.
Do you ship internationally?
Yes, we offer international shipping to many countries. Additional charges may apply.
Check our Shipping & Delivery page for details.
I forgot my account password. What should I do?
Click on “Forgot Password” on the login page and follow the instructions to reset your password.
How do I use a promo code?
At checkout, enter your promo code into the “Promo Code” box and click apply.
Is my personal information kept private?
Absolutely. We value your privacy and follow strict policies to ensure that your information is not shared or sold. Please refer to our Privacy Policy for details.
What if an item is out of stock?
We strive to keep all items in stock but occasionally, some may be unavailable. You can sign up for notifications on the product page to be alerted when it’s back in stock.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact our customer service within 24 hours of placing the order.
Why was my payment declined?
Payments can be declined for various reasons, including incorrect card details or insufficient funds. Please check with your bank or try another payment method.
How do I leave a review?
After receiving your order, you will be sent an email inviting you to review the product you purchased.
Do you have a physical store?
We are primarily an online retailer, but our products are also available at various marketplaces such as HomeDepot, Canadian Tire, Rona, and Lowe’s.
How to Shop
- Browse our products by category or use the search bar.
- Click on the desired product to view more details.
- Select specifications if necessary (e.g., size, color).
- Click “Add to Cart.”
- When ready, go to your cart and click “Checkout.”
- Follow the prompts to complete your purchase.
Payment Methods
- We accept Visa, MasterCard, PayPal, and Apple Pay.
- Transactions are secured with end-to-end encryption.
Shipping & Delivery
- Free standard shipping on orders above $39.99.
- Express shipping available for an additional fee.
- Estimated delivery: Standard (2-14 days), Express (1-3 days).
Order Tracking
- After purchase, you’ll receive an email with a tracking number.
- Use this number to track your order via the link provided.
Returns & Exchanges
- Items can be returned or exchanged within 30 days of purchase.
- Products must be in original condition.
- Start a return process by contacting our customer support.
Promotions & Discounts
Sign up for our newsletter to stay updated on upcoming sales and special promo codes!
Account Management
Create an account for faster checkouts, track your orders, and manage your details.
Click to sign up or manage your account.
Contact Us
Need assistance? Reach out to our customer service team or call us at +1 844.8000.844