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Frequently Asked Questions (FAQ)

INTOCHARGE is one of the leading providers of electric vehicle (EV) charging infrastructure and services. It offers a comprehensive range of public and private charging solutions for fleets, businesses, and homes. Some of the services that IntoCharge offers include site assessment, installation, ongoing maintenance and support, and charging station network billings and payment options. Additionally, We assist our clients in accessing and utilizing any available rebates or incentives to reduce the cost of installation.

There are several ways to find a spot to charge an electric vehicle (EV) using an INTOCHARGE account:

  • Use the INTOCHARGE app: The INTOCHARGE app, available for iOS and Android, allows you to find nearby charging stations and check their availability. You can also filter the search results by connector type, power level, and other factors.
  • Use the INTOCHARGE website: You can also find charging stations on the INTOCHARGE website by entering your location or address. The website will show you a map of nearby charging stations, with information on their availability, power levels, and connector types.
  • Use a third-party app or website: There are also several third-party apps and websites, such as PlugShare and etc. , that allow you to find charging stations across multiple networks.
  • Use your car’s navigation system: Many electric cars come with built-in navigation systems that can help you find charging stations on the go.

Please note that it is important to verify the availability of charging stations prior to visiting the location.

The cost of charging an Electric Vehicle (EV) using an INTOCHARGE account varies based on a number of factors such as plans that are offered periodically. Some factors that may affect the cost include:

  • Time of day: Some Hydro companies may have different pricing for peak and off-peak hours.
  • Power level: The cost may vary depending on the power level of the charging station, with higher power levels typically costing more.
  • Level of charging stations: The cost also vary depending on the level of charging stations used (Level 1, 2 or 3).

Also, be aware that INTOCHARGE offers different plans, such as free charging for a certain period of time, pay-per-use, or flat monthly subscription.
It’s recommended that you check the INTOCHARGE website or contact customer support for more information on their specific plans, and to get an estimate of how much it will cost to charge your EV at a particular location.

Electric vehicles (EVs) have a battery capacity measured in kilowatt-hours (kWh). The amount of electricity used to charge an EV battery can be calculated by multiplying the battery capacity by the charging efficiency of the station and the duration of the charge.
For example, if an EV has a battery capacity of 50 kWh and the charging station has an efficiency of 90%, it will use approximately 55.6 kWh of electricity to charge the vehicle from 0% to 100%.

With INTOCHARGE account, you are able to use it to access and pay for charging services at EV charging stations owned or operated by INTOCHARGE. Below are are some available features through an IntoCharge account:

  • Finding and locating charging stations near you
  • Checking the availability and status of charging stations
  • Starting and stopping charging sessions
  • Viewing and paying bills
  • Managing your account information and settings.

Charging an electric vehicle (EV) at home is a convenient and cost-effective way to keep your car’s battery topped up. If you have an IntoCharge level 2 charging station at your home, you are able to take advantage of home charging options offered by INTOCHARGE.

Here are a few things you should consider when charging your EV at home:

  • Charging equipment: You will need a charging station and a connector that is compatible with your EV. INTOCHARGE offers different types of charging equipment, including Level 1 (120-volt) and Level 2 (240-volt) charging stations, as well as different connector types.
  • Installation: You may need to have the charging equipment installed by a professional electrician. IntoCharge not only offers professional consultation and installation services but also recommends a qualified professional electrician in your area.
  • Cost: The cost of charging at home depends on your local electricity rates and the amount of energy your EV consumes. It’s generally cheaper to charge at home than at a public charging station.
  • Plan and Billing: Various plans are available through your local hydro provider that cater to different charging needs and budgets, some plans are free, while others have a flat monthly fee, and etc.

Please check INTOCHARGE website or contact customer support for more information on selecting the home charging stations, including pricing plans, equipment options, and installation services.

The cost of charging an Electric Vehicle (EV) varies based on a number of factors such as plans that are offered periodically. Some factors that may affect the cost include:

  • Time of day: Some Hydro companies may have different pricing for peak and off-peak hours.
  • Power level: The cost may vary depending on the power level of the charging station, with higher power levels typically costing more.
  • Level of charging stations: The cost also vary depending on the level of charging stations used (Level 1, 2 or 3).

Also, be aware that INTOCHARGE offers different plans, such as free charging for a certain period of time, pay-per-use, or flat monthly subscription. Please visit our website or contact customer support for more information on the specific plans, and to get an estimate of how much it will cost to charge your EV at a particular location.

To obtain or activate a INTOCHARGE card, you will need to create an account with INTOCHARGE. You can do this by visiting our website and following the steps to sign up for an account.
Once you have a INTOCHARGE card, you can use it to start and stop charging sessions at INTOCHARGE stations by scanning the card at the station or using the card number in the app or website.
A Level 1 charging station is a type of electric vehicle (EV) charging equipment that uses a standard 120-volt household electrical outlet to charge an EV. This type of charging station is also known as “trickle charging” because it charges the EV at a relatively slow rate, typically taking 8 to 20 hours to fully charge a car depending on the battery capacity and state of charge. Level 1 charging stations are the simplest and most affordable option for home charging and are suitable for overnight charging when the vehicle will not be used for extended periods of time. They are also found in parking garages, workplaces, hotels, and other locations that have a 120-volt electrical outlet available.
Level 1 charging stations do not require any special installation and can be plugged into a standard household outlet using an adapter cord that comes with the EV or can be purchased separately. However, keep in mind that Level 1 charging may not be the best option for long distance traveling, as it will take longer to charge the vehicle and therefore may not be as convenient as Level 2 charging stations.
To obtain or activate a INTOCHARGE card, you will need to create an account with INTOCHARGE. You can do this by visiting our website and following the steps to sign up for an account.
Once you have a INTOCHARGE card, you can use it to start and stop charging sessions at INTOCHARGE stations by scanning the card at the station or using the card number in the app or website.
A Level 2 charging station is a type of electric vehicle (EV) charging equipment that uses a 240-volt electrical circuit to charge an EV. This type of charging station can charge an EV much faster than a Level 1 charging station, typically taking 3 to 8 hours to fully charge a car depending on the battery capacity and state of charge. Level 2 charging stations are commonly found in public places, such as parking garages, shopping centers, and workplaces, and are suitable for both home and public use. They are more powerful than Level 1 charging stations and require a dedicated electrical circuit and special installation.
Level 2 charging stations also come in different power levels, and the charging speed can vary depending on the charging station’s amperage and the EV’s on-board charger. Some Level 2 charging stations can provide up to 80 miles of range per hour of charging. Level 2 charging stations typically have a connector that is compatible with most EV models and they can use different standards such as J1772 and CHAdeMO. Keep in mind that Level 2 charging stations are more expensive than Level 1 stations, both in terms of equipment and installation costs, and also in terms of usage cost as they tend to have a higher per-kWh rate.
Devices intended to be used with a specific vehicle, allowing the connector to be modified to fit the vehicle’s inlet. These devices are not meant to be connected to branch circuit receptacle outlets

Level 1 and Level 2 charging stations are different types of electric vehicle (EV) charging equipment that use different electrical circuits and charging methods.
The main differences between Level 1 and Level 2 charging stations are:

Voltage: Level 1 charging stations use a standard 120-volt household electrical outlet, while Level 2 charging stations use a 208-240 volt electrical circuit.
Charging speed: Level 1 charging stations charge an EV at a relatively slow rate, typically taking 8 to 20 hours to fully charge a car depending on the battery capacity and state of charge. Level 2 charging stations can charge an EV much faster, typically taking 3 to 8 hours to fully charge a car depending on the battery capacity and state of charge.
Installation: Level 1 charging stations do not require any special installation and can be plugged into a standard household outlet using an adapter cord that comes with the EV or can be purchased separately. Level 2 charging stations require a dedicated electrical circuit and special installation.
Cost: Level 1 charging stations are the simplest and most affordable option for home charging, while Level 2 charging stations are more expensive, both in terms of equipment and installation costs, and also in terms of usage cost as they tend to have a higher per-kWh rate.
Power level: Level 2 charging stations come in different power levels, and the charging speed can vary depending on the charging station’s amperage and the EV’s on-board charger. Some Level 2 charging stations can provide up to 80 miles of range per hour of charging.
Connector: Level 2 charging stations typically have a connector that is compatible with most EV models and they can use different standards such as J1772 and CHAdeMO.

Keep in mind that Level 1 charging may not be the best option for long distance traveling, as it will take longer to charge the vehicle and therefore may not be as convenient as Level 2 charging stations. Level 2 charging stations are more common in public places and in workplaces and Level 1 is more suitable for overnight charging when the vehicle will not be used for extended periods of time.

A networked charging station refers to a charging station that is connected to a network, which allows the driver to access, pay for, and monitor the charging process remotely using an app or website.
What are the advantages of Networked charging station?
Convenience: Networked charging stations allow the driver to locate, reserve, and pay for charging remotely, which can be useful when they’re on the go and looking for a charging spot. The networked station also allows the driver to see the availability of charging spots, estimated time of completion and pay for the charging session directly.
Payment options: Networked charging stations often offer a variety of payment options, such as credit card, debit card, or mobile payments. This allows the driver to pay for charging in a way that is convenient for them.
Billing and reporting: Networked charging stations allow the driver to view and pay their bills online, as well as track their charging history and see how much energy they have consumed. This can be useful for managing expenses and monitoring their energy usage.
Membership plans: INTOCHARGE offers different pricing plans for regular and premium memberships. This allows the driver to choose a plan that best fits their charging needs and budget.
Network availability: Networked charging stations are often part of a larger network of charging stations, which allows the driver to access charging stations beyond just one provider. This can be especially useful for long-distance travel.
The ability to use an electric vehicle (EV) charging station outdoors depends on the specific station. Some charging stations are designed for outdoor use and are weather-resistant and durable, while others are intended for indoor use only.
INTOCHARGE offers different types of charging stations, and provides both indoor and outdoor options. However, it is important to check the specifications of the charging station to confirm if the station can be used outdoors, as well as any additional requirements or recommendations for outdoor use.
Outdoor stations are typically equipped with weather-resistant enclosures and other features to protect their elements, but they may still require protection from direct sunlight, heavy rain, and other extreme weather conditions.
If you are interested in an outdoor charging station, please visit INTOCHARGE website or contact our customer support for more information on the specific stations, their suitability for outdoor use, and any additional requirements or recommendations for outdoor installation and use.
Typically, cord lengths for EV charging stations can range from 10 feet to 25 feet. Longer cord lengths are available for an additional cost.
It’s important to ensure that the cord length you choose is suitable for your EV and the location of your charging station.
Yes, it is possible to buy an INTOCHARGE charging station for a business. Many businesses, such as parking garages, shopping centers, hotels, and workplaces, have installed EV charging stations to attract customers and support the growth of electric vehicles.
INTOCHARGE offers commercial charging solutions for businesses, and we have different pricing plans or service tailored for businesses that need to install a high number of charging stations.
Typically, maximum output power for Level 2 EV charging stations can range from 3.6 kW to 22 kW and for Level 1 charging stations it can range from 1.4 kW to 1.9 kW. It’s important to note that the actual rate of charging will depend on the vehicle’s on-board charger and the battery capacity.
The INTOCHARGE mobile application includes a function known as Charging Activity, which displays a graph of the real power consumption in kilowatts and energy consumption in kilowatt-hours for each charging session.
The charging stations will be automatically updated with new features as they become available. Notifications will be sent to our clients when new updates are released.
No
INTOCHARGE may use your credit card information to charge you for the energy you use, and also to bill you for the specific session in the public charging stations, they may also use it to verify your identity and to keep track of your usage, in case of any issues or disputes.
It’s important to note that your credit card information is kept secure by INTOCHARGE, in compliance with the payment industry standards and regulations.
There are several ways to ensure that others are not using your INTOCHARGE charging station when you’re not home, such as using an INTOCHARGE charging station with a built-in locking mechanism, access control feature, a mobile app, a smart plug, or a surveillance camera.
Yes, even if your WiFi is not working or disconnected, INTOCHARGE charging stations will still charge your car according to the schedule you set.
If you need to charge your vehicle sooner, you can simply plug it in to start charging immediately.
Providing EV charging stations at a location can lead to an increase in the number of visitsors who have electric vehicles.
With INTOCHARGE Power Management software, organizations can meet the rising demand for charging spots by installing more stations than their electrical service would typically support, without the need for costly infrastructure upgrades. Additionally, the software can assist in managing electricity costs, which can be a significant portion of an organization’s electrical bill. The power management software allows to set a power limit below the threshold for demand charges, ensuring that power usage from charging stations never exceeds this limit and avoiding additional costs.
Power management systems for electric vehicle (EV) charging are designed to meet the electrical code and safety standards set by the National Electric Code (NEC) and other relevant codes and standards. However, it’s important to note that local building and electrical codes may also apply and may vary depending on your location.
It is recommended that you check with your local building and electrical codes or consult with a licensed electrician or EV charging equipment installer, who can ensure that the installation of the power management system meets the local codes and safety standards.
As for electrical inspectors, they will review the installation of the power management system to ensure that it complies with the local building and electrical codes. They will check that the system is installed correctly, that the wiring and connections meet the standards, and that the equipment is properly labeled and identified.
It’s important to note that power management systems may require special certifications or qualifications to meet the electrical code, so it’s important to check with the local authorities and consult with an expert to ensure that the power management system meets the electrical code and is approved by the electrical inspector.

As electric vehicles become more popular, the need for EV charging infrastructure is increasing. However, many buildings were not designed to accommodate EV charging and may not have the necessary electrical capacity to support all the charging spots you want to install to meet demand from customers, employees, visitors, and other EV drivers. To solve this problem, we have developed Power Management software that allows you to install more EV charging stations, share existing power effectively among them and avoid costly electrical capacity upgrades.
Our team can also assess the electrical capacity of your location and help you configure the maximum aggregate electrical load for each group of charging stations.

This refers to sharing a single electrical circuit between multiple EV charging stations. The circuit is typically rated for a specific amount of power and multiple charging stations are connected to the same circuit (40A circuit). This allows for multiple vehicles to charge at the same time, but the available power is shared among all the charging stations connected to the circuit.

This refers to sharing an entire charging station site between multiple EV owners or operators. This allows different EV owners or operators to install their own charging stations at the site and share the available power. This type of sharing is typically seen in public charging stations, where multiple charging points are available for different EV owners or operators to use.

Panel level sharing in charging stations refers to the practice of connecting multiple electric vehicle (EV) charging stations to a single electrical panel. The panel has a defined power rating and multiple charging stations are linked to it. This setup enables multiple vehicles to charge simultaneously, but the available power is divided among all the charging stations connected to the panel. By implementing panel sharing, more charging stations can be installed even if the panel’s capacity is limited
As the owner of IntoCharge charging station, you establish all significant policies for your facility, including determining who has permission to utilize the station and how much electric vehicle drivers will be charged for using the station.
The INTOCHARGE reservation system allows EV drivers to reserve a charging spot in advance using an app or website. They can select a charging station, check availability, and reserve a spot. They receive a confirmation and can cancel or modify the reservation. When they arrive, they can access the charging station using RFID card or mobile app. After charging, the reservation is automatically canceled.

A waitlist is a feature that allows EV drivers to be notified when a charging spot becomes available at a charging station. If the charging station is full and no spots are available, the driver can add themselves to a waitlist. When a spot becomes available, the next person on the waitlist will be notified and given a certain amount of time to arrive and claim the spot.

If you’ve changed your mind and no longer require a charge, you can easily opt out by clicking “Leave Waitlist,” freeing up your spot.

  1. Choose the charging station you want to use.
  2. Check the availability of the charging spots.
  3. If all spots are busy, look for the option to join the waitlist. This is a button or link labeled “Join Waitlist”.
  4. Once you’ve joined the waitlist, you will be given an estimate of how long you will need to wait for a spot to become available.
  5. When a spot becomes available, you will receive a notification through the app or by email.
  6. You will have a certain amount of time, usually between 15 to 30 minutes, to arrive at the station and claim the spot.
  7. Once you arrive, you will have access to the charging spot, and the charging process begins.
“Snooze” is a feature that allows EV drivers to temporarily pause their waitlist status. If a driver is next on the waitlist, but they know they will not be able to arrive at the station within the given time frame, they can use the “Snooze” feature to pause their place on the waitlist. This allows the next driver on the waitlist to be notified and claim the spot. Once the driver is ready to claim the spot, they can “wake up” their place on the waitlist and return to their previous position. This feature allows for a more efficient use of charging spots and reduces the likelihood of a driver missing their turn and having to wait longer.
If you don’t respond when it’s your turn on the waitlist for a charging spot, your place on the waitlist will likely be forfeited. This means that the next person on the waitlist will be notified and given the opportunity to claim the spot.
To report a car blocking your station, simply go to the app and click “Report a problem,” then choose “Car is blocking station” after you have accepted the spot. This will move you to the top of the waiting list and you will be offered the next available spot when it becomes free.
Upon ordering INTOCHARGE station, you need to arrange a time for its installation, secure any required permits and approvals, ready the installation location, have the station installed by a licensed electrician, connect to a network

The installation of the charging station must be performed by a professional/ Licensed electrician.

INTOCHARGE stations can be installed by a team of professional installers provided by INTOCHARGE or by a certified electrician if you prefer to use your own contractor.
Please note that installing EV charging stations requires specialized knowledge and equipment, so it’s important to ensure that the team installing your charging stations is properly trained and qualified to do so.

INTOCHARGE charging station can be set up both indoors and outdoors.

1. Remote monitoring and management
2. Real-time notifications and alerts
3. Software updates
4. Energy management
5. Cost savings
6. Better customer experience
7. Data collection

Typically, the lifespan of a charging station can be anywhere from 5 to 15 years or more, depending on many factors. The INTOCHARGE charging station has a three-year guarantee and is built with top-quality components, making it estimated to have a lifespan of over 12 years

The Level 2 INTOCHARGE charging stations are suitable for all electric and plug-in hybrid vehicles. However, for some EVs like Tesla models, an adapter may be required to use the charging station.

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